Perks: What is an Original Orbitkey Key Organiser?
The Original Orbitkey Key organiser is another great way to carry your keys, which work perfectly in the system. We launched version 1 and version 2 Orbitkey Key Organiser on Kickstarter, and we’re making version 2 available as part of the Combo Packs for this campaign. Feel free to jump on to our website: www.orbitkey.com to check them out.
Last updated: January 29, 2018 16:26
Products: I'm only after the Strap, or Clip without the Ring, is this option available?
We’ve designed each product to work functionally on its own, but even better together! The Ring comes part of the Strap, and the Clip system, so unfortunately the Clip or Strap won’t be made available just on its own. But what’s great about the products is you will have the option to use all / or one part of it, and customise as you like!
Last updated: January 29, 2018 16:27
Perks: How, and when do I choose my preferred colour/style?
You will receive an email with the invite link to your Backerkit survey from [email protected] AFTER 10 DAYS from the date of your order. In the survey, you’ll be able to choose your preferred colour, add extra items, and update your details.
Last updated: January 29, 2018 16:20
Perks: How do I order additional items?
We’ve setup a few different bundle packs in the perks on the right of the campaign. However if you were looking to add something different OR create a different combination of items, simply choose a base perk and you can add extra items through your Backerkit survey that we will send you later.
Last updated: January 29, 2018 16:26
Products: Can I use the Orbitkey Clip for climbing?
Not that we’ve tried, and we don’t recommend for you to either! Our Clip is not designed to use for rock climbing, or as a safety harness equipment. The Orbitkey Clip is suitable and great to use for your everyday carry such as your keys, tags, drink bottle.
Last updated: January 29, 2018 16:28
Products: Can I use any key or accessory (like car key fob) on my Orbitkey Ring? Will they fit?
Sure can! As long as the hole on the key or car fob is greater than 3.6mm wide, it will fit through the Ring.
Last updated: January 29, 2018 16:28
Shipping: How much is shipping?
Shipping is a standard flat fee of $6 for Australia and the United States, and $8 for the rest of the world.
Last updated: January 29, 2018 16:31
I have another question?
Have another question? Please message us directly through Backerkit, we’d be more than happy to answer any questions.
Last updated: January 29, 2018 16:32
Products: What are the dimensions of the Orbitkey Clip, Ring and Strap?
Orbitkey Clip only - Length: 52mm, Width: 30.5mm, Thickness: 4.5mm
Orbitkey Clip system - Length: 103mm, Width: 30.5mm, Thickness: 4.5mm
Orbitkey Strap system - Length (tip to tip with the ring): 238mm, Length (Strap only): 207.5mm, Width of the leather: 14mm, Thickness of the leather: 1.6mm
Orbitkey Ring - Diameter: 30mm, Thickness: 3.5mm, *Opening: 3.6mm
Last updated: January 29, 2018 16:29
Products: Can I use the Orbitkey Ring, Clip and Strap with the Orbitkey Key Organiser.
Most definitely, in fact, we encourage it! All our products work great on their own but together they create an ecosystem to help manage and organise your everyday essentials. Use the Orbitkey Ring to carry and quickly detach your car keys and other bulkier items, Use the Orbitkey Clip to hook your Orbitkey on your belt loop or bag and use the Orbitkey Strap to wrap your orbitkey around your wrist or tie it to your bag.
Last updated: January 29, 2018 16:29
Shipping: When will I receive my stuff?
We aim to have manufacturing completed in March 2018, and send stock to our fulfilment centres (Melbourne, LA, Hong Kong, Netherlands, and UK). We hope to start shipping rewards by April 2018. We will keep all of our backers updated and be completely transparent with progress.
Last updated: January 29, 2018 16:30
Shipping: What shipping method will you be using?
Australia: All Australian orders will be shipped directly from our office in Melbourne via Australia Post. United States: All orders will be sent from our fulfilment centre located in LA, orders will be shipped via USPS with tracking. Europe: All orders will be sent from our fulfilment centre located in UK, and from the Netherlands. Orders will be shipped via the following methods: Royal Mail, DHL Global Mail, or GLS Ground Service.
International: Orders outside US, Europe and Australia will be sent from our Hong Kong fulfilment centre. All orders will be shipped with tracking.
Last updated: January 29, 2018 16:31
Leather Limited Black Edition Orbitkey. Will it be available as an add-on/colour option?
Unfortunately, we are unable to offer the limited black edition for the campaign as we only have limited numbers produced. What will be available is our Black with Black stitching Key Organiser that comes with PVD Black Hardware too (just not black leather backing).
Last updated: January 31, 2018 17:05
Product. Will the black coating on the Ring / Clip fade easily?
We’ve done some testing and found that unless the edges of the keyholes are sharp, it shouldn’t damage the coating too much. Although, just like with any coating, there will be signs of wear and tear over a long period of use.
Last updated: January 31, 2018 17:05
Product. Can I choose the Ring colour on that comes with the Strap/Clip?
Unfortunately for the Clip and Strap system, you won’t be able to change the Ring colour itself, as they will come packaged as a set. It is difficult for us to accommodate otherwise, in terms of assembly, logistics, and for fulfilment when we have too many items/SKUs.
Last updated: January 31, 2018 17:05
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.